What information does the AI need about my company?
The short list: your company name, services, service area, hours, booking preferences, and escalation contacts. That's the AI receptionist company profile, and it's collected in a short onboarding form. From there, the done-for-you team builds Ava around it.
You're not filling out a novel. It's the same handful of things you'd tell a new office hire on day one.
The six things we need
Here's what goes into building Ava:
Company name — so she answers in your shop's name and pronounces it right.
Services — spring replacements, opener repair, off-track doors, tune-ups, installs, commercial work, whatever you handle.
Service area — the ZIPs, cities, or counties you cover, so she books and escalates inside your lines.
Hours — when you run service calls, so she books real windows and handles after-hours the way you want.
Booking preferences — how you want jobs slotted, your windows, and any drive-time or blackout rules.
Escalation contacts — who gets emergencies, who gets routine bookings, and how they should be reached.
That's the core. Share it and Ava is answering, usually in under 24 hours.
The nice-to-haves
A few extras sharpen her from day one, but none are required:
Your pricing approach — ranges, a service-call fee, or "the tech quotes on site."
Common customer questions, so she answers them the way you would.
Anything unusual you offer — high-lift conversions, gate operators — so she covers it correctly.
If you don't have these buttoned up, no problem. Tell us how you run calls today and we translate it.
You're not doing the building
The intake is short on purpose. You provide the details; we do the setup — loading your services and pricing rules, tuning your name's pronunciation, and wiring your team's notifications. You review it, run a few test calls, and flip the switch when it sounds like your shop.